Privacy Policy

This Privacy Policy explains how King Johnny Kash Casino collects, uses, stores and protects information when players visit or use the casino website. It also explains the choices available to players regarding their personal information. We aim to handle information carefully, transparently and only for legitimate business, operational, security and legal purposes.

King Johnny Kash Casino holds a licence from the Isle of Man Gambling Supervision Commission under the Online Gambling Regulation Act 2001 (issued 2 March 2023), and is also licensed by the Curaçao Gaming Authority (CGA).

Information we may collect

When you browse the website, create an account, play games or contact support, we may handle information connected with your use of the service. The information collected depends on the features you use, the actions you take and the legal or security checks that apply. We seek to collect information that is reasonably necessary for providing and protecting the casino service.

Account and identity information

This may include your name, date of birth, residential or contact details, account login information and other details supplied when you register or update your account. We may also record information about your preferences, account status, responsible gambling settings, communications and interactions with customer support.

Verification and security information

To confirm identity, age, eligibility and account ownership, we may request verification documents or other supporting information. This can include identity documents, proof of address and information needed for security or anti-fraud checks. We may compare information supplied by a player with information from appropriate verification and fraud-prevention services.

Payment and transaction information

We may record deposits, withdrawals, wagers, winnings, account balances and other transaction details. Payment providers may process payment information on our behalf. We may receive relevant payment status, account and transaction information without necessarily receiving or storing complete payment credentials.

Technical, device and usage information

When you use the website, technical information may be collected, such as your IP address, browser type, operating system, device characteristics, language settings, approximate location, pages viewed, session information and referring website. We may also record gameplay, navigation, login and interaction data to operate the service, improve performance and investigate unusual activity.

You should provide accurate and current information where requested. If information is incomplete, inaccurate or cannot be verified, some account features may be unavailable or additional checks may be required.

How we use information

We use personal information for purposes connected with operating King Johnny Kash Casino and meeting our responsibilities as an online gambling service. These purposes may include the following:

Creating, administering and securing player accounts.
Providing casino games, account features, customer support and other requested services.
Processing deposits, withdrawals, wagers, winnings and related account transactions.
Checking identity, age, account ownership and eligibility before or during account activity.
Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, cheating and other prohibited or suspicious activity.
Monitoring systems, gameplay and transactions to protect players, the website and the integrity of the service.
Communicating about accounts, transactions, security matters, service changes and support requests.
Sending marketing or promotional communications where permitted and where the player has provided the required consent or otherwise has a lawful basis to receive them.
Understanding how the website is used and improving its content, performance, accessibility and security.
Keeping records and meeting applicable legal, regulatory, tax, accounting, responsible gambling and law-enforcement requirements.
Handling complaints, disputes, legal claims and requests made by players or authorised third parties.

We may combine information from different parts of the service when this is reasonably necessary for security, account administration, support, compliance or service improvement. We do not use personal information for purposes that are incompatible with the reason it was collected unless a further lawful basis or appropriate notice applies.

Sharing information

Information may be shared with service providers that help operate the website, including payment processors, identity and verification providers, technology and hosting providers, security services, customer support tools, analytics providers and professional advisers. These providers should only handle information for authorised purposes and under appropriate arrangements.

Information may also be disclosed where necessary to protect the service, prevent unlawful or harmful activity, respond to a valid legal request, enforce applicable terms, manage a dispute or protect the rights and safety of players and others. We do not treat a request for information as permission to disclose more than is reasonably required for the relevant purpose.

Cookies, storage and security

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember settings, support account and security functions, understand website usage and improve the player experience. Some cookies are necessary for the website to operate, while others may help with analytics, preferences or communications.

Players can manage or restrict cookies through their browser settings. Blocking or deleting certain cookies may affect sign-in, game functionality, preferences or other parts of the website. Browser controls differ, so players should review the settings and help information provided by their chosen browser.

Security of information

We use reasonable technical, administrative and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, encryption or other safeguards appropriate to the type of information and the risks involved.

No website, system or method of transmission can be guaranteed to be completely secure. Players are responsible for keeping account credentials confidential, using suitable device security and contacting support promptly if they believe an account or login has been compromised. We may restrict access or take other protective action where security concerns arise.

Storage and retention

Personal information may be stored by us or by service providers in locations needed to operate and secure the service. Where information is handled by another provider, appropriate safeguards are expected to apply. We retain information for as long as it is reasonably required for the purposes described in this policy, including account administration, security, dispute management and legal compliance.

Closing an account does not always result in immediate deletion of every record. Some account, identity, payment, transaction, security or communications records must be kept for a period required by law, or may need to be retained to prevent fraud, resolve disputes, protect the service or establish and defend legal claims. When information is no longer required, it may be deleted, anonymised or securely disposed of in accordance with applicable processes.

Your privacy rights and contacting us

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights can be subject to reasonable identity checks, legal exceptions, technical limitations and other applicable conditions.

Access: request information about the personal data we hold about you and, where appropriate, a copy of that information.
Correction: ask us to correct or update information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete personal information where there is no continuing lawful or operational reason to retain it.
Marketing consent: withdraw consent to marketing communications at any time. You can also use an unsubscribe or preference option included in a marketing message where available.
Information about processing: ask general questions about how your information is collected, used, shared and retained.

To exercise your data rights, request access, request correction or deletion, or withdraw consent to marketing, contact support@kingjohnnykashcasino.wtf. Please describe your request clearly and include enough information for us to identify the relevant account or records. We may ask for reasonable proof of identity before responding, particularly where the request involves sensitive information or account security.

Some requests may not be completed immediately or in full. For example, information may need to be retained to meet a legal obligation, complete security checks, prevent fraud, settle a transaction, protect another person’s rights or deal with a complaint or dispute. If a request is limited or refused, we aim to explain the relevant reason where permitted.

Marketing and player communications

Service messages relating to account activity, security, transactions, responsible gambling, support or important changes may still be sent when necessary to provide the service or protect the account. These are different from optional marketing communications. Players who no longer wish to receive marketing can withdraw consent by contacting support@kingjohnnykashcasino.wtf or by using an available unsubscribe or communication-preference control.

Changes to this policy

This Privacy Policy may be updated when the website, services, technology or applicable requirements change. The latest version will be made available on the website. Players should review this page from time to time, especially before continuing to use the service after a significant update. Continued use of the website after an update may indicate acceptance of the revised policy where permitted.